|
Customer Quotes
|
|
ESR is proud of what our customers say about us. We're
dedicated to our customers, working hard to match appropriate
products to their needs and then backing them with quality
installation and exceptional support. Here's a sampling of
our customer's quotes.
|
| |
|
|
| Outsourced IT |
| "Just a short note to thank
you for your continued high levels of service. I also want to
recognize the efforts of your team in the improvements to infrastructure
that have been made since ESR took over. ESR is
a pleasure to work with." |
| (Tim Oldfield - Managing Director,
Choice Hotels Canada) |
|
|
|
|
| Solving Problems |
|
"ESR's technical consultant fixed my problem professionally,
expeditiously and with courtesy. In the process, by explaining
to me he taught me something. Just brilliant! Most importantly,
he listened."
|
| (Jerry Evans
- General Manager, Fraser Mackenzie) |
|
|
|
|
| Outstanding Staff |
| "When problems arise, whether
large or small, we can always count on ESR to do the necessary
research and quickly come up with the solutions that work! We
also appreciate that there is always a real person on the other
end of the phone when we need them." |
| (Shelley-Rae Sikorski, Murray
Axmith and Associates Limited) |
|
|
|
|
| Moving Services |
| "We left our old offices on
Friday and went to our new offices on Monday with the entire
computer infrastructure working perfectly. The move of the server
room and desktop computers was easy and painless. ESR fulfilled
their commitments and exceeded all our expectations. It was
a pleasure working with them." |
| (Vivian von Bertoldi - Project
Coordinator - Ontario Power Authority) |
|
|
|
|
| Praise for ESR Service |
| "Thank you for sending ESR staff
to provide outsourced IT support. The skill level exceeded our
expectations and all problems were quickly resolved. It's really
nice to have an in-house expert on tap to deal with details,
right now. Our internal customers were really happy with the
ESR service." |
| (Jamie McLean - Manager, Digital Technology
and Communications, Gartner Lee Limited) |
|
|
|
|
| Fast Response |
| "In IT we always hear about
things that don't work so I thought I'd share with you things
that are working…your support team. These guys provide
great technical advise, very fast response to questions, and
are very easy to deal with. Keep up the great work!" |
| (Heath Higgins - Network Administrator
- Cambridge and North Dumfries Hydro) |
|
|
|
|
| Meeting Client Needs |
| "My research on a number of
vendors including 'the big ones' lead me to Expert Systems Resources.
I found their depth of knowledge and the ability to communicate
it in an understandable manner refreshing. They worked with
us to help us understand our own needs as well as the technology
and processes to get there. I found this in-depth knowledge
spread across a wide spectrum of technology I do not know what
IT projects the future holds, but I am confident that Expert
Systems Resources will be there with us giving us as much or
as little support as we need." |
| (Michael L. Crawford, Crawford and
Associates) |
|
|
|
|
| Products |
| "And thank you sooooo much for
our mail gateway!! I can't imagine how unproductive we would
have been here today with the recent virus outbreak and the
number of e-mails that came to our shop. What an amazing investment!!" |
| (Leslie Culjat - Vice-President, Operations,
NorthWest Mutual Funds) |
|
|
|
|
| Support/Networking Capabilities |
| "Expert Systems Resources has
been very helpful providing DALSA design assistance, service
and assistance with our complex Global Network environment.
They've responded to meet our needs in a very timely and effective
manner." |
| (Roger Brooks - Director, Information
Systems, DALSA Corp.) |
|
|
|
|
| Technical Expertise |
| "I would just like to thank
you for doing a great job with the Lotus server on your last
visit. Everything seems to run great now. Your service has always
been outstanding." |
| (Alan Moote - Systems Administrator,
Mark IV Industries) |
|
|
|
|
| Training |
| "We were very satisfied indeed
with the two XML instructors that you sent us. All of the course
attendees were uniform in their praise of how well [your instructors]
knew their subject and how they turned what could have been
a very dry subject into fun." |
| (Linda Cochrane, Montreal-based Firm) |
|
|
|
|
| The Right Solutions |
| "Working with ESR solved
my email virus and SPAM problems. After listening to my needs,
ESR worked within my budget to find a simple, effective
solution. I recommend calling and sitting down with ESR." |
| (Don Maynard, IT Manager, Highland
Transport) |
|
|
|
|
| Knowledgeable Support |
| "It's nice to know that the
ESR Support Centre is just a phone call away if I run
into a problem. It's great that the phone is answered by a knowledgeable
person every time." |
| (MaryAnn Hanna, Flewwelling Insurance
Brokers Limited) |
|
|
|
|
