Expert Systems Resources inc. continues to provide "best-of-breed" products with skilled analysis and solutions to ESR customers.

Founded in 1988, ESR has continuously evolved to meet changing customer needs. There are few companies in our business that have stood the test of time.

ESR's company principals are seasoned professionals, each with more than 25 years experience in information technology, telecommunications, and education.

ESR remains solutions-focused and holds extensive authorizations and certifications in significant product areas of Information Technology. By representing all "best-of-breed" products, this allows ESR to provide quality unbiased recommendations.

Our approach is to understand your business and the specific problem at hand first. Then based on our analysis and experience, recommend the right solution to you. Subsequently, implement the solution on a turnkey basis backed by ESR's unconditional satisfaction guarantee.

This satisfaction guarantee is unique in the industry. We are so confident of our skills that we offer an unconditional satisfaction guarantee on all products and services. Why take the risk with anyone else?

Even more importantly, your ongoing satisfaction is assured through the ESR customer care centre. All calls are answered directly by qualified staff. You may also submit calls by E-mail, web, or fax. An on-line centre allows you to view the status of all trouble tickets no matter how you submitted them, access knowledgebase information, and download new versions of software products.

Added value to customers comes through ESR lab facilities. With $750,000 in network and server facilities, any customer environment can be duplicated. All equipment is preconfigured and tested in advance of implementation. This assures you of minimum downtime and a painless implementation.

Not only is ESR customer care unique, but also consistently returns satisfied customers who remain with ESR.

An unconditional satisfaction guarantee covering both goods and services, problem tracking, prompt resolution along with customer relationship management are all features of ESR customer care that clients continually remark upon. In light of this, we have included comments from our customers to help you in assessing ESR as you search for an IT provider to meet your business needs.

	You, the Client: Expert Systems Resources inc. always keeps you, the client, as our focus. Your needs along with products and solutions that are best suited to your company drive ESR's business goals.
Of ESR's skill at adapting to a client's needs, read one of our clients' comments:   "Although we handle the day to day internal maintenance of the IT system ourselves, we did not have the skill set to design and implement a sophisticated database assimilating information from multiple resources. My research on a number of vendors including 'the big ones' lead me to Expert Systems Resources. I found their depth of knowledge and the ability to communicate it in an understandable manner refreshing. They worked with us to help us understand our own needs as well as the technology and processes to get there. I found this in depth knowledge spread across a wide spectrum of technology. I do not know what IT projects the future holds, but I am confident that Expert Systems Resources will be there with us giving us as much or as little support as we need." (Michael L. Crawford, Crawford and Associates)
	Outstanding Staff: One of ESR's major strengths is staff: in-house and technical support staff. You will experience unparalleled service. ESR's knowledgeable staff answer your queries and work to develop solutions tailored to your needs. Calls get answered and you will be pleased at our professionalism and diligence. This is an attitude ingrained in employees at ESR since this customer-oriented position is part of the ESR culture.
Of ESR's staff members, read our clients' comments on performance:   "When problems arise, whether large or small, we can always count on ESR to do the necessary research and quickly come up with solutions that work! We also appreciate that there is always a real person on the other end of the phone when we need them." (Shelley-Rae Sikorski, Murray Axmith and Associates Limited.)   "Thank you for sending ESR staff to provide outsourced IT support. The skill level exceeded our expectations and all problems were quickly resolved. It's really nice to have an in-house expert on tap to deal with details, right now. Our internal customers were really happy with the ESR service." (Jamie McLean, Gartner Lee Limited)
	Technical Expertise: Another major strength of ESR is the expertise here. Tremendous technical skill and knowledge support all of our activities.
One of our customers' writes,   "I would just like to thank you for doing a great job with the Lotus server on your last visit. Everything seems to run great now. Your service has always been outstanding." (Alan Moote, Mark 1V Industries)
	Client Base: Our client base is truly impressive. ESR services small businesses to large, established corporations. What this says about ESR is that our clients trust us to provide the best solutions and they are confident of ESR's technical skill and expertise with key projects.
	Modern Technological Changes: ESR keeps abreast with technological changes and many staff members are skilled in leading edge, modern technological solutions.
	Computer/Telecom Lab Facilities: ESR lab facilities provide a training and testing platform for ESR staff and also for you, our customer. Prototyping, configurations, and testing are all performed here before products are sent to you.
	Training: ESR's staff can train your staff or your customers at the ESR site, your site, or at your customer's.
Read one of our clients' comments on ESR instructors and training services:   "We were very satisfied indeed with the two XML instructors that you sent us. All of the course attendees were uniform in their praise of how well [your instructors] knew their subject and how they turned what could have been a very dry subject into fun." (Linda Cochrane, Montreal-based Firm)
	Products: ESR has a vast number of authorizations and can supply you with the best product for your needs.
One of our customers' writes of our product suggestion and installation,   "And thank you sooooo much for our mail gateway!! I can't imagine how unproductive we would have been here today with the recent virus outbreak and the number of e-mails that came to our shop. What an amazing investment!!" (Leslie Culjat, NorthWest Funds)
There are many other reasons for choosing ESR. Come and experience ESR's service and knowledge. See results not only through improved technological strength but also through knowing that you have a firm, supportive, skilled company on whom you can rely to meet your IT and security needs.